While my order was not initially processed correctly (2 lilies sent to my Mom for her birthday instead of 2 packages of 5 lilies each), customer service was prompt in making it good- even though the website at that point said this item was out of stock, and my Mom had already planted the 2 lilies, she was shipped 2 packages of the same item. I was very pleased with this outcome and would highly recommend Holland Bulbs Farms!